Terms of Service
Last updated 2026-08-26
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and Gamgee Labs Private Limited ("Company," "we," "us," or "our") governing your access to and use of the answerorbit.app website, the State of AEO newsletter, and the AnswerOrbit application, including any related services, features, content, and applications (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.
2. Eligibility
You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
3. Account Registration
To access the AnswerOrbit application you will be required to create an account (accounts open at launch). You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Keep your login credentials secure and confidential
- Notify us immediately of any unauthorized access to your account
- Accept responsibility for all activities that occur under your account
4. Description of Services
AnswerOrbit is an AI search visibility tracker. It runs the prompts you choose against AI assistants (ChatGPT, Perplexity, Gemini, Google AI Overviews, Google AI Mode, Microsoft Copilot), stores the answers, and reports how often your brand and your competitors appear, with the number of samples behind every figure and a statement of whether a change is statistically real or within noise. The answers belong to the systems that produced them; we present them to you as evidence. Recommendations are evidence-graded advice; decisions and their results are yours.
We can change, suspend, or discontinue any part of the Services. Paying customers get at least 30 days' notice of any material reduction in the Services.
5. Plans, Fees, and Payment
- Free trial. Every plan starts with a 7-day free trial. You are not charged during the trial.
- Subscriptions. Plans are flat monthly fees as shown on the pricing page. They renew automatically each month until cancelled.
- Merchant of record. Payments are processed by Polar Software Inc. ("Polar"), which acts as merchant of record: Polar sells the subscription to you, issues the invoice, and collects and remits applicable sales tax and VAT. Your payment details are held by Polar under its terms; we never see your card number.
- Price changes. We will notify you in writing at least 30 days before any price change applies to your plan.
- Cancellation and refunds. You can cancel at any time in one click from Settings; your plan runs to the end of the paid month and does not renew. Refund terms are in Section 6.
6. Acceptable Use
You agree not to use the Services to:
- Violate any applicable laws or regulations
- Track brands you do not represent or compete with in the ordinary course of business
- Resell access, or share one account across more than one company
- Infringe upon the intellectual property rights of others
- Transmit malware, viruses, or other harmful code
- Attempt to gain unauthorized access to our systems or other users' accounts
- Interfere with or disrupt the integrity or performance of the Services
- Scrape, harvest, or collect data from the Services without authorization
7. Intellectual Property and Your Data
The Services and their original content, features, and functionality are owned by Gamgee Labs Private Limited and are protected by international copyright, trademark, and other intellectual property laws.
You retain ownership of the prompts, brand lists, and settings you submit and of the reports generated for your account; you can export them at any time. By using the Services, you grant us a limited license to process your data solely to provide the Services to you and, in aggregated form that does not identify you or your brands, to publish category research in the State of AEO newsletter.
8. Data and Privacy
Your use of the Services is also governed by our Privacy Notice, which describes how we collect, use, and protect your personal information, including the list of subprocessors in its Section 4.
You are responsible for ensuring that your use of the Services complies with all applicable data protection laws and regulations.
9. Third-Party Services
The Services measure and link to third-party AI systems, including those operated by OpenAI, Perplexity, Google, and Microsoft, and are provided using third-party infrastructure listed on our subprocessors page. Your use of any third-party service is subject to its respective terms.
We are not responsible for the content, availability, or behaviour of any third-party AI system, including whether it mentions your brand.
10. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, secure, or error-free, that any AI system will mention your brand, or that our recommendations will change what any AI system says. We do warrant that every figure we report carries its sample size and collection method.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GAMGEE LABS PRIVATE LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, RANKINGS, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.
Our total liability for any claims arising out of or relating to these Terms or the Services shall not exceed the amounts paid by you to us in the three (3) months preceding the claim. Nothing in these Terms limits rights that applicable law does not permit us to limit, including the statutory rights of consumers in the EU and UK.
12. Indemnification
You agree to indemnify, defend, and hold harmless Gamgee Labs Private Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of your violation of these Terms or your unlawful use of the Services.
13. Termination
You can close your account at any time. We can suspend or terminate your access to the Services if you breach these Terms; we will tell you the reason. Upon termination, your right to use the Services will cease, you can export your data for 30 days, and all provisions of these Terms which by their nature should survive termination shall survive.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India. If you purchase as a consumer in the EU or UK, this clause does not deprive you of the protection of the mandatory laws of your country of residence.
15. Changes to Terms
We can modify these Terms. We will notify you of any material changes by email to newsletter subscribers and account holders before they take effect, by posting the new Terms on this page, and by updating the "Last updated" date. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.
- 2026-08-26 — Rebuilt on the Company's established Terms of Service form (as at gamgee.ai): fifteen sections; plans, fees and merchant of record added; governing law India. Lawyer's review before the first paid plan.
- 2026-08-17 — First version: three paragraphs.
16. Contact Us
If you have any questions about these Terms, please contact us at:
Gamgee Labs Private Limited
Email: hey@answerorbit.app
43 Anusthan Bungalows, Sola Science City Road, Sola, Ahmedabad, Gujarat 380060, India