Cookie notice
Last updated October 20, 2026
AnswerOrbit provides a great deal of transparency regarding how we use your data, how we collect your data, and with whom we share your data. To that end, we provide this page which details how we use cookies.
AnswerOrbit uses cookies to provide and secure our websites, as well as to analyze the usage of our websites, in order to offer you a great user experience. Please take a look at our Privacy Policy if you'd like more information about cookies, and on how and why we use them and cookie-related personal data. You can change your preference about non-essential cookies at any time by using Cookie choices at the foot of any page on our website.
Since the number and names of cookies may change, the table below may be updated from time to time.
| Provider of Cookie | Cookie Name | Description | Expiration* |
|---|---|---|---|
| AnswerOrbit | cc_cookie | This cookie validates user's choice about cookies. | 182 days |
| AnswerOrbit | wos-session | This cookie is used to log you in. | Until you sign out, at most 400 days |
| AnswerOrbit | ao-sign-in | This cookie is set by the sign-in path method to maintain state during the sign-in loop. | Ten minutes |
| AnswerOrbit | ao-sign-in-method | This cookie is used to indicate the user's selected sign-in method. | 30 days |
| AnswerOrbit | ao_return_to | This cookie is used during the AI assistant connection flow to maintain the state of the flow during the redirect to fetch a user session. | One hour |
| AnswerOrbit | ao-pass | This cookie is used to prevent asking again for a shared page's password from users that have entered it recently. | 12 hours |
| PostHog | ph_<project key>_posthog | This cookie is used for analytics to store and track visits across the AnswerOrbit website and app. | One year |
| PostHog | ph_<project key>_posthog_cpm | This cookie is used for analytics. | One year |
| PostHog | __ph_opt_in_out_<project key> | This cookie is used to determine opt-out status. | One year |
| Intercom | intercom-id-<app id> | Unique anonymous identifier. | No set expiry |
| Intercom | intercom-session-<app id> | Keeps track of sessions, and gives users access to previous conversations. | One week |
| Intercom | intercom-device-id-<app id> | Unique device identifier, used to detect abuse. | 270 days |
(*) The expiration dates for the cookies listed above generally apply on a rolling basis.